Join us in welcoming our incoming 2018- 2019 Doctoral Residents, Heidi Ludwig, Eileen Clark, and Shannon McKinney: Eileen Clark is a native of Rockford, Michigan where she attended Central Michigan University to study Communication Sciences and Disorders; she is currently attending graduate school there as well. She will graduate in May 2019, hoping to pursue her interest in electrophysiology and vestibular assessment. Eileen’s interest in Audiology began when she was required to take audiology classes for her intended field of speech-language pathologist. She soon discovered that her interest was in the audiology classes. She is now a member of the Student Academy of Audiology. Outside of her Audiology work, she grew up as a competitive dancer and still enjoys tap and ballet in her free time. She also enjoys time outside and exploring the local neighborhood. Heidi Ludwig, a native of Toronto, Ontario, attended Brock University to study Speech and Language Sciences. She later received the Communicative Disorders Assistant (CDA) certification from Georgian College. She will be graduating from Syracuse University in May 2019, where she then hopes to provide the best patient-focused care to audiological and vestibular patients, as an Audiologist, striving to address all future patient concerns. Heidi is experienced as a VNG technician where she assisted the assessment of vestibular disorders and working as a cochlear implant technician. She is also certified as a speechreading instructor through the Canadian Hard of Hearing Association. Heidi is very interested in vestibular, cochlear implants, and patient-focused aural rehabilitation groups, and enjoys working in audiology, aiming to acquire her Doctorate in the field. Outside of her Audiological work, Heidi enjoys learning and teaching others as much as she can. During her graduate studies she was chosen to be the teacher of perspective audiology students. Shannon McKinney, originally from Clinton, New Jersey, attended Bloomsburg University where she received her Bachelors of Science in Speech Language Pathology and Audiology while minoring in Psychology and concentrating in Aging Studies and Gerontology. She will be graduating in May 2019 from East Tennessee State University and hopes to work as a military audiologist to provide hearing healthcare for active duty and veteran populations. She also plans to service those that do not have access to personalized healthcare and audiologic services through mission trips and philanthropic pursuits. Shannon enjoys studying Aural Rehabilitation and Tinnitus Management and plans to help improve patients communication through these studies. She has also presented research involving the development of a Speech and Noise measure that could be implemented for patient use. Outside of her study in Audiology, Shannon enjoys being outdoors, hiking, painting, and listening to music. “I chose audiology because it allows me to work in a caring profession that puts the patient and their personal goals/challenges at the center focus. I want to encourage patients that there are always options to improve hearing, communication, and quality of life.” – Shannon Mckinney
We are happy to announce the launch of a brand new phone system at Hearing Evaluation Services. With this new system, we are able to provide you with an improved experience whenever you call our office. We now have one single centralized number– (716)833-4488. With this centralized number, we are hoping to dramatically reduce any wait or hold times when you call, while also allowing us to give you the time and attention you need on the phone. Another change you may notice is that any one of our Patient Care Coordinators may answer your call – regardless of their office location. With this change, we thought this would be a great opportunity to introduce you to all of our outstanding Patient Care Coordinators and office support staff who you may speak with on the phone. Cindy – Cindy has been with HES since 2005 and is the primary PCC at our Orchard Park office. Janet – Janet has been with HES since 2013 and is the primary PCC at our Tonawanda office. Tracy – Tracy has been with HES since 2014 and is the primary PCC at our Amherst office. Tiffany – Tiffany has been with HES since 2017 and is the primary PCC at our Williamsville office. Kristen – Kristen has been with HES since 2010. In addition to supervising the PCCs, Kristen also schedules tinnitus and ototoxic monitoring appointments. Stephanie – Stephanie has been with HES since 2016. Stephanie assists on projects and schedules tinnitus and ototoxic monitoring appointments. Michele – Michele has been with HES since 2015. Michele is a back-up PCC and processes hearing aid benefit claims. Valerie – Valerie has been with HES since 2013. Valerie is the Insurance Specialist at HES and is available to answer questions regarding insurance benefits. Joyce – Joyce has been with HES since 1985. In addition to supervising the Billing Department, Joyce also takes phone calls on busy days. You can also read their full bios, by clicking on our staff page here!