Join us for an exclusive 3-day event with a Digital Technology expert. Reserve a spot today!

Hear It All. UNSEEN. New from Oticon

Experience the power of Oticon Zeal™, the latest in discreet hearing technology.
  • Fax Number:
  • 716-839-1218
Pay Your Bill
Call Today! (716) 833-4488
Request Appointment

Reviews

Request Appointment

Leave a Review

Amherst Office
Williamsville Office
Orchard Park Office
Tonawanda Office

"Excellent experience at HEA would recommend for any person having hearing issues. The staff is wonderful."

    ★★★★★   ·   Patty DiNatale   ·   1 week ago

 

"Very thorough. Very pleased."

    ★★★★★   ·   Michael San Filippo   ·   1 week ago

 

"Juliana helped me immensely to get over the apprehension of using hearing aids"

    ★★★★★   ·   Michael LaMancuso   ·   1 week ago

 

"I had such an amazing appointment here! After the hearing test, Jennifer sat down with me and explained in great detail where my hearing loss is and discussed a great plan to help with my hearing issues. She answered all of my questions and concerns with no hesitation. She also helped me with my insurance company to figure out a financial plan that worked for me."

    ★★★★★   ·   Maria Wisniewski   ·   2 weeks ago

 

"First time at this office and my main Audiologist is in Lakeland, Florida. We are now in Buffalo, NY for the summer and yesterday my right hearing aid went bad and the left side is a new Cochlear Implant that cannot function alone right now. I contacted my Florida doctor yesterday and she contacted HES. Before 10am today I had an appt and the Audiologists determined the failed aid needed to be sent to Phonak for repair which they are handling. They also programmed a new loaner so I could immediately hear and also connected me with their Cochlear Implant doctor so I would have support for the 4 months we live in Buffalo. A truly outstanding office. Thank you HES."

    ★★★★★   ·   Nelson Paolini   ·   4 weeks ago

 

"Dr. Moon did an amazing job setting my dad up with his new hearing aids. Could not recommend her more highly!"

    ★★★★★   ·   Ian Bradford   ·   4 weeks ago

 

"I just met Dr Tran at the Main Street location!! So nice!"

    ★★★★★   ·   Pamela McCrossan   ·   4 weeks ago

 

"I have been to HES in OP several times for my own hearing situation and everyone I have dealt with is professional and highly educated in the Audiology arena. The nice thing is they are not there to simply sell you hearing aids, they are there to assist you in increasing your hearing potential based on your medical situation. The tests they run are specific to you and the questions are all focused on you, so the recommendation is as unique and as special as you are. I would never go anywhere else after spending time with HES."

    ★★★★★   ·   Diane George   ·   1 month ago

 

"Dr. Pleban is great! Can’t recommend this place enough."

    ★★★★★   ·   Brittany Wilcox   ·   1 month ago

 

"Dr. Ivy Jane Dimaculangan was the audiologist that evaluated my hearing and my current hearing aids. She was quite professional and her demeanor kept me at ease. She answered every question with knowledge. I would recommend Ivy Jane to anyone needing Audiologist. Ann Ryan"

    ★★★★★   ·   Ann Ryan   ·   1 month ago

 

"Dr. Ivy Jane Dimaculangen, Au. D. Was very knowledgeable and helpful. Thank you!"

    ★★★★★   ·   Tina Houseknecht   ·   2 months ago

 

"Hearing Evaluations is a great place to be when you just can't hear period! The Audio Doctor Yates was so Profe a n d Patient. Thank you for letting us hear again!"

    ★★★★★   ·   Diane Dibuono   ·   2 months ago

 

"Scheduling was easy with a short wait time. Support staff were organized and professional. Dr. Sutton listened attentively to concerns, made suggestions and offered a plan of care for the future. She did a helpful tune-up on current hearing aids. We are always very pleased with the professional care provided by Dr Sutton."

    ★★★★★   ·   Robin   ·   2 months ago

 

"I was very reluctant on getting hearing aids at the age of 60. But after saying what, huh, and pardon me multiple times in a day, I decided I should have them looked at. With Ivy’s awesome guidance, I had no doubt, but to buy the premium earplug style hearing aids. She has been great throughout the whole process. If you’re having any doubts, you must stop here at “Hearing Evaluation Services”, I can hear again. Oh, and I’m not hearing any background noise or echoing or any of those odd things that people tell you. Thank you again"

    ★★★★★   ·   David Kirsch   ·   3 months ago

 

"I just wanted to say from the staff to the audologist they are very kind and helpful in every way. I am waiting on a new cochlear device and they expedited this process at their office and helped with everyting I need. I cannot express my gratitude during this stressful time."

    ★★★★★   ·   Lori Repman   ·   3 months ago

 

"Mimi is wonderful and did a great job!!"

    ★★★★★   ·   Gregory Maher   ·   4 months ago

 

"Great organization- very professional but friendly as well."

    ★★★★★   ·   Carol Conklin, LCSWR   ·   4 months ago

 

"Dr Stephanie Malone , Audiologist, is wonderful!! I would highly recommend HES to anyone. I am so pleased I changed from my last audiology group. The entire staff is friendly and very helpful 🙂"

    ★★★★★   ·   KMBR   ·   5 months ago

 

"Words cannot express how grateful I am to Dr. Sutton. I knew my hearing was "bad" and I was positive that I was going to need hearing aids. I didn't realize how bad they were until they did a trial fit with the hearing aids and turned them on. I was literally speechless. I teared up a little bit that day realizing what the impact of hearing aids would really be for me. I got my hearing aids on 12/19/25. The holidays were so much more enjoyable at the big dinner celebrations. I attended a charity dinner for work, and I was able to have clear conversations with people all through the night. I don't dread going to conferences and avoiding talking to people in the conference hall or a potential vendor that I would avoid but then reach out through email. When you hear statements of getting a new lease on life, this was one of those moments for me. Dr. Sutton is professional and extremely personable. She took the time to really understand what I wanted out of my hearing aids because this is so much more than just "fixing" your hearing. It becomes personal because of the effect that it has on your life. I cannot recommend Dr. Sutton or the staff at HES highly enough. They will change your life for the better! Thank you!"

    ★★★★★   ·   Daniel Keleher   ·   5 months ago

 

"Nothing but A pluses all around. Great staff. Make you feel very comfortable. Doctor Riordan made the process painless. For me it's a tad depressing going in for aids but I'm so glad I chose HES. Strongly recommend. Thank you all."

    ★★★★★   ·   Tom Schulz   ·   6 months ago

 

"I went to Hearing Evaluation Services after first going to another provider. I'm much happier with this agency. Initial costs are equivalent but the..."

    ★★★★★   ·   Catherine F. P.   ·   6 months ago

 

"Dr Tran was efficient, kind and informative. She explained things well and took her time"

    ★★★★★   ·   Paul Canallatos   ·   6 months ago

 

"EVERYONE is professional, knowledgeable, understanding, courteous, friendly, patient and just plain nice!"

    ★★★★★   ·   Dennis Kittner   ·   6 months ago

 

"My experience with Dr. Moon was terrific. She took time to explain every aspect of the testing, results, variety of aids, price range, financing, etc. Her professionalisms is unparalleled! I was so grateful to be referred to HES by Dr. Kim & I will definitely return when I am ready to make my purchase!"

    ★★★★★   ·   Eileen Kelchlin   ·   6 months ago

 

"The staff and doctors at Hearing Evaluation Services are wonderful. Extremely kind and helpful with the patients, whether they are young or older. We are currently going there for testing regarding my child's Central Auditory Processing issues. Dr. Phleban has been very accommodating and helpful with a treatment plan. The office is very clean and inviting. There is plenty of parking as well. They also have a coffee machine in the lobby for customers to use. My overall impression with this business would be ranked extremely well, with service and overall performance of their staff."

    ★★★★★   ·   Valerie Mammoser   ·   7 months ago

 

Powered by CQ Reviews

Video Testimonials

Joe DeLamielleure

Rob Ray

Dave Enders

Rob Ray

Rob Ray

Rob Ray

Priscilla

John Dryja

Gail Marcin

Harold Frey

More Testimonials

Lyric hearing devices have changed my life...Actually, I feel they gave my life back to me. Prior to trying Lyric, my hearing loss was debilitating to the point other hearing devices were not allowing me to hear well enough to function in normal activities. Trying to carry on conversations at work limited my ability to perform my duties, threatening the loss of my career. I shied away from social events, stopped taking Bible Studies, couldn't hear well at plays concerts, etc. TV watching was impossible because no matter how high I turned the volume, I couldn't understand Lyric changed all of this. I can now hear, understand voices, watch TV, work, take part in social events, and I look forward to living every day. Lyrics are truly life changing. Thank you Dr. Kristina Jackson.
Barbara L.
For over 25 years, Hearing Evaluation Services has provided my hearing aids and evaluations. We have bumped up to new technology as it became available and when I needed more help to keep functioning. Since I have a severe hearing loss, they recommended a trial with the Agil by Oticon. I went in with low expectations (I've been disappointed before) and what a surprise! The hearing aids alone were impressive, but when combined with a Streamer device to take advantage of Bluetooth technology, a world of convenience and sound has opened up. Cell phone conversations go clearly to both ears. My home phone cordless base has Bluetooth and I can actually answer the phone and understand the caller from any room in the house. No need to scramble around for the cordless handset. The advantage over a T-coil is that I get the conversation in both ears. The hearing aids emphasize voices yet leave enough background sound for context. There's also a cable connect for audio from computers and iPods.

If you have been discouraged with your level of function, please consider a trial. I'm sure it's not for everyone, but you won't know if you don't try it.
S.K.
It's hard to believe that I have been at HES for twenty-five years! I wanted to take the time to formally thank the audiologists and staff for the personal care and concern I have experienced all these years. It's not always been easy living with hearing loss, but thanks to you and the team at Hearing Evaluation Services I don't feel alone in my challenge.

Your new location is wonderful, as well as the advances in hearing aid technology. However, the one thing that stayed the same is the respect I receive as a patient. As a teacher of American Sign Language and Deaf Studies I am frequently asked for recommendations to an audiologist. I've never regretted steering people to HES Thank you for all you do.
N.H.
I have been under the care of Hearing Evaluation Services for many years. As my hearing has diminished you all have given me support and excellent service. It has always gone beyond just fitting me with a new hearing aid.

You take the time and have the knowledge to find the best fit for me. You've encouraged me to be patient as I adjust to hearing again and to come back as often as necessary to make adjustments.

Your front office staff always greet me with smiles and take time in their busy schedules to chat. I find going deaf very frightening and extremely stressful. I am sure most people feel the same.

After my husband Bill died, I can no longer rely on him to hear for me and to fill me in. The new hearing aid is really a gift to me from him. I am now able to participate in conversations and hear sermons in Church, attend plays, visit in restaurants and speak on the phone. It is so wonderful and has been a significant help.

Thank you is not adequate enough nor is their words to express my gratitude.
J.H.
Why did I wait so long to get my hearing aids?! As will often happen, a family member gave me the gentle nudge and finally I listened. But oh, was I ever resistive at first. I wasn't even very friendly at my first appointment. Hearing Evaluation Services gave me the information I needed in an understandable way. They also gave me emotional support in a careful and deliberate fashion. I appreciated their efficiency, and gradually - inch by inch - I was hooked. I wear glasses and the world becomes clear as a result. Why would I not also want to hear better?!

I am 64 years old. I'm in excellent health otherwise, but, when I could not hear my own son when he spoke, I had to lipread. And forget it if someone spoke with their back to me. Why would I not want to take care of this aspect of my health?!

My world has opened up because I now wear my hearing aids. It's the first thing I do in the morning... put them in. Some new sounds I adjusted to immediately. Some will take time for my brain to adapt to, including the sound of my own voice, the radio, my piano and rain on the windshield. But I am so grateful for these sounds and I wear my hearing aids to let my brain do the work it needs in order to adjust.

As a musician, all these new sounds that had been lost have been given back to me. When I'm outside sweeping my back steps, the birds sound glorious, like I'm in a surround sound movie. My son and I are having good, long conversations again.

There is one word in my vocabulary that I rarely say anymore... WHAT?
P.T.

Insurance Open Enrollment Webinar

Join us for a helpful and informative webinar ahead of insurance open enrollment! Valerie Schmidt, our insurance specialist, will walk you through how hearing aid benefits may be represented in your insurance plan documents, and what to look for when reviewing coverage options. Dr. Jill Bernstein, audiologist, will be on hand to provide clinical insights and support. Whether you’re exploring hearing aid coverage for yourself or someone you care about, this session will help you feel more confident and informed.

Register Here